WHATSAPP MARKETING CHALLENGE
One Customer.
One Customer.
One Conversation.
A customer has messaged your business on WhatsApp. Your job is to turn the conversation into a relationship — and potentially a sale.
5 customer situations · Make your decisions · See what happens
SCENARIO 01 / 050 POINTS
CUSTOMER MESSAGE
CHALLENGE COMPLETE
Your WhatsApp Marketing Takeaway
Conversation Score
Biggest Opportunity
THE REAL LESSON
WhatsApp isn't just
WhatsApp isn't just
a messaging app.
Every customer conversation is an opportunity to understand, guide, follow up and build a relationship.
01
Respond With Context
Don't just answer the customer's last question. Understand what they are trying to accomplish.
02
Guide The Conversation
Give useful information and a clear next step instead of making the customer do all the work.
03
Follow Up Smartly
A conversation doesn't always end when the customer stops replying. Timely, relevant follow-up can matter.
Don't just
reply on WhatsApp.
Learn how to market through it.
Build better conversations, follow-ups and customer journeys that turn WhatsApp into a real marketing channel.